International Rescue Committee, Dubai, United Arab Emirates
The Caseworker employs a coaching approach to assist newly arrived refugees as well as asylees, secondary migrants and other eligible populations, working collaboratively with them to meet their immediate and ongoing needs from arrival up to five years post-arrival. Together with clients, the Caseworker develops and implements individualized service plans in accordance with the Reception & Placement (R&P), Matching Grant (MG) and Colorado Alliance for Refugee Empowerment and Success (CARES) programs. Through these collaborative service planning efforts, the Caseworker engages with clients to identify goals, facilitate access to related services and supports, and provide coaching to promote client success. In all aspects of client interaction and service delivery, the Caseworker is responsible for employing a client-centered approach while diligently assuring compliance with the requirements of relevant federal, state and private donors.
In addition to focusing on individual-level services, the Caseworker serves families as a whole, supporting adults, children and elders to advance family-level efforts to achieve self-reliance, attain short- and long-term goals, and realize full community integration. To carry out this work, the Caseworker oversees and guides interns, volunteers and community groups, and is responsible for tracking client finances during the initial resettlement period and supporting financial stability thereafter.
Responsibilities include, but are not limited to:
- Meeting the immediate needs of newly arrived refugees under the Reception & Placement (R&P) Program, including preparing housing and all necessary household items, welcoming clients at the airport, transporting the clients to their new residences, meeting basic needs, and delivering and documenting all other required core services;
- Supporting the Casework Coordinator in researching, identifying and securing viable housing options for newly arriving refugee clients and longer-term clients in need of additional housing support;
- Filling out all required housing related documents, including applications, background check requests, home selection criteria forms, housing supply and safety checklists, and other forms;
- Working with volunteers, interns and community groups to arrange logistics and support pick-up and delivery of donated items, whether to storage or for housing set-ups;
- Supporting longer-term housing needs, including navigating repair requests with clients until problems are fully resolved and assisting clients in need of additional help to prevent homelessness due to housing transitions and/or crises affecting their ability to retain stable housing;
- Performing administrative tasks including reconciling client financial assistance balances, requesting checks, documenting payments using vouchers and transmittal sheets, tracking in-kind contributions distributed to clients, and conducting regularly quality assurance self and peer reviews of case files;
- Providing orientations and home visits for newly arrived clients, following state and federal guidelines;
- Developing, activating and regularly updating individualized self-sufficiency plans with the client and coordinating across the internal multi-disciplinary team;
- Assisting clients with applying for public benefits, enrolling children in school, obtaining Social Security Cards, and connecting to other community services as needed to support initial resettlement and longer-term integration;
- Working closely with the health team to ensure all clients receive initial health screenings;
- Coordinating with the employment team to support efforts to secure and retain employment;
- Providing extended case management to eligible populations under the MG and CARES programs;
- Working closely with interpreters to deliver culturally and linguistically appropriate services;
- Anticipating and proactively addressing problems whenever possible;
- Coaching clients through steps that will aid them in developing the knowledge, skills, attitudes and behaviors needed to move toward self-efficacy and succeed in the U.S.;
- Promoting gender equality and full participation of women and girls in programs and services;
- Maintaining electronic and physical case file documentation in a timely and accurate manner;
- Becoming familiar and collaborating with colleague refugee service provider organizations and other community resources to facilitate client access to holistic services and support;
- Building rapport with clients through verbal and non-verbal communication;
- Coordinating with interns, volunteers, family mentors and others directly engaged with clients;
- Establishing and maintaining working knowledge of R&P, MG and CARES program requirements;
- Abiding by the standards of case management and delivery expectations set forth by the IRC, the Colorado Refugee Services Program, the Office of Refugee Resettlement, and Department of State;
- Attending meetings with Colorado Refugee Services Program and other partners as requested;
- Fully engaging in all program meetings, staff development activities and training opportunities; and
- Performing other duties as requested.
- Undergraduate degree preferred, ideally in Social Work or an equivalent field of study.
- Minimum of 2 years relevant work experience in human services field is ideal.
- Fluency in English, both spoken and written, is required; fluency in common with one or more of the languages and cultures of the local refugee population is highly desired.
- Experience working with refugees or in refugee resettlement is strongly preferred.
- Ability to set and maintain healthy professional boundaries with clients.
- Excellent communication and interpersonal skills.
- Demonstrated success working in a multi-cultural environment.
- Proven ability to contribute both independently and as a key team member.
- Commitment to promoting participation, self-reliance, sustainability, equity and human dignity.
- Self-starter with excellent problem solving and proven ability to manage competing priorities, adapt to change, and maintain a sense of humor under stress.
- Proficient in Microsoft Office applications (Word, Excel, Outlook), internet applications and relational database use. Familiarity with the Efforts to Outcomes (ETO) database is a plus.
- Valid driver’s license, reliable vehicle with current insurance, and the ability to travel frequently throughout the service delivery area.
- Ability to work flexible hours, including nights and occasional weekends.
- Standard office work environment with considerable time in the field.
- Frequent travel in and around the service delivery area.
- Ability to safely lift 35 lbs.
- Hours outside of typical office hours required regularly.