U-REPORT Manager

UN Children's Fund, Amman, Jordan
 UN Children's Fund logo
Job Summary

Job Description

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.


There were 3.8 million children under 18 in Jordan (over 40 per cent of the population) in 2015. As of November 2018, Jordan hosts over 760,000 refugees, including over 670,000 Syrians and almost 100,000 of other nationalities.Children represent a little over half of the refugee community. In real terms this means that refugees constitute almost 7 percent of Jordan’s population, making the Kingdom one of the top refugee hosting country per capita worldwide. The impact of forced displacement is substantial both among those in displacement and hosting communities. UNICEF’s engagement on issues regarding children on the move is built on the premise that a child is a child, independent of his or her migratory status. This core principle underpins UNICEF’s 6-point Agenda for Children on the Move. There is a need for reliable, timely and accessible data and evidence to understand how migration and forcible displacement affect children and their families – and for putting in place policies and programmes to meet their needs. A lack of both quantitative and qualitative data limits our knowledge of children’s motivations and of the impact of migration throughout the life cycle

Jordan has made great strides in achieving children’s rights. However, not all children have benefited equally from these gains. Girls continue to face protection concerns, including early marriage. Boys, meanwhile, are more likely to drop out of school to work to support their families. The proportion of youth in Jordan – almost a third of the population now – is expected to rise in the coming years. As more youth enter adulthood, they will become change-makers and decision-makers, and guide Jordan towards its future. UNICEF aims to support the Government in its efforts to strengthen children and youth participation and engagement.

Humanitarian contexts increase risk of sexual exploitation and abuse as affected populations become more dependent on humanitarian aid for their survival and thus more vulnerable. Sexual exploitation and abuse (SEA) of crisis-affected populations committed by actors who provide aid constitute the most serious breach of accountability by the humanitarian sector. It brings harm to those whom the UN and its partners are mandated to protect and jeopardizes the reputation of these organizations. It also violates universally recognized international legal norms and standards. In line with Core Humanitarian Standards, UNICEF and the humanitarian community more broadly are obliged to ensure communities affected by crisis are provided with access to safe and responsive mechanisms to handle complaints and feedback of all kinds, including SEA.

This platform – U-Report – is a social monitoring tool designed for youth and other community members to strengthen community-led development, citizen engagement and access to and use of real-time monitoring and participation platforms. It allows youth to speak out via multiple channels (SMS, Facebook messenger, twitter) – through polls and unsolicited messages – on what is happening in their communities. It provides a forum to amplify their voices through local and national media and acts as a citizen-sourced, real-time data point for key stakeholders, service providers and decision-makers about the issues being faced in communities. The platform also feeds back useful information to the U-Report participants, so they are empowered to work for change and improvements in their localities themselves.

U-Report is based on a global model that has been successfully deployed in a range of other countries, including Bangladesh, Uganda, Nigeria, Zambia, Sierra Leone and Indonesia. Jordan has a high mobile density rate and youth and adults have increasing access to their own or household mobile phones. Furthermore, the technology for this platform (RapidPro software) has already been developed and UNICEF country office has been using it for over a year while it is also transferring capacities for its use with the National Aid Fund. Thus, there is significant opportunity to capitalize on existing systems.


UNICEF Jordan Country Office will undertake a pilot in collaboration with UNICEF HQ and the MENA Regional Office to

  • Deploy and launch U-Report in Jordan to meet the needs of both information and services for young refugees in Jordan.
  • Strengthen the use of U-Report to take and refer feedback and complaints, including on SEA.


  • Deploy and launch U-Report in Jordan to meet the needs of both information and services for young vulnerable youth in Jordan:
  • Develop a Jordan U-Report strategy for the two themes: Children-on-the-Move & SEA
  • Adapt U-report to local needs, implement, test, and launch it as soon as possible; including setting up and coordinating a technical steering committee.
  • Manage the U-report website and dedicated Rapid-pro work space including setting up of sub-thematic technical groups of respondents
  • Create Standard Operating Procedures including FAQs documentation and training materials to be followed by all partners of the U-Report platform. The consultant needs to ensure that confidentiality, consent, etc. are fully integrated and prioritized in the preparation, implementation, and follow up.
  • Create a Road-map of integrating U-report into common/shared initial set of programme priorities that are in line with key partner priorities
  • Working with the UNICEF CO Communications section, design awareness raising and advocacy plan to run both national and sub-national communication campaigns across all media outlets (print, radio and TV, as well as strategies for reaching venues of community activism and dialogue)
  • Develop monitoring, analysis and evaluation systems for U-Report.
  • Conduct the training for the trainers (ToTs) of partner’s focal points on the utilization of U-report at partner premises
  • Engage line ministries and government partners to ensure they have access to the aggregated data on the website they need to make decisions on a range of programme areas.
  • Evaluate partner usage of U-report and understanding incentives and constraints involved between high level users and low-level users.
  • Set up a system to ensure that the information collected via U-report is available to the program sections to guide their activities;
  • Train and Mentor partners and internal stakeholders;
  • Ensure that project deliverables are provided on time and on budget;
  • In collaboration with Social Protection Section work directly with mobile operators/third party to maintain short code and negotiate SMS across all network providers cost if SMS is to be used in the strategy.
  • Strengthen the use of U-Report to take and refer feedback and complaints, including SEA
  • Develop PSEA on U-Report work plan
  • Use pre-existing partner mapping exercise to develop refresher training for partners on the use of U-Report for SEA reporting
  • Build capacity of partners on PSEA policies, SoP’s and use of U-Report as a reporting mechanism, including the process for moving from an anonymous complaint to seeking consent for follow up
  • Identify U-Report for SEA pilot, test, implement and document good practices for scale up opportunities
  • Ensure confidentiality, consent etc. are fully integrated and prioritized in the preparation, implementation and follow up of SEA reporting on U-Report. Regular monitoring of the system is required
  • Develop an information sharing protocol for UNICEF Jordan and Partners on SEA reporting and referrals

Expected Deliverables & Work Schedule:

The work will be developed for the two thematic topics: Children-on-the-Move & SEA which will require distinct strategies, content, platforms, etc.

  • Contextualized U-report strategy and documentation (guidelines & standard)
  • U-report up and running in Jordan - sub-thematic groups in place to respond to critical unsolicited questions raised by adolescents/youth; selected programs/partners’ priorities, and capacities for 2019/20 U-report polls
  • U-report Website up and running
  • U-report Media campaign launched
  • Steering committee in place
  • Awareness raising and advocacy plan in place;
  • Partners trained and using U-report
  • Feedback loops established within UNICEF JCO and government
  • Pilot areas identified and preliminary engagement begun

Final Output/Product

U-Report fully operational, scaling and being used by various government and CSO partners in Jordan.


  • Education: An Advanced university degree (Master's) or higher level in International Development, Business Administration, Communications or another related field
  • Work experience: At least five years of experience in supporting and coordinating project activities across a large organization and with other international partner organizations and with governmen
  • Progressively responsible professional work experience in communication, education, and technology fields, some of which should be in an international setting
  • Technical knowledge
  • A strong understanding of UNICEF programmes, policy, and principles, including knowledge of communication, technology, user-centered design, youth participation and partnership goals, as well as sound interpretation and judgment to present these programmes and policies in a way that enhances UNICEF’s image
  • Knowledge of current trends in youth participation and new media, as well as a good understanding of development issues, world affairs and current events
  • Proven ability to manage relationships with UNICEF partners, Government, including youth coalitions, universities, intellectual leaders, UN organizations, NGOs and the private sector
  • Proven skills in communication, networking, strategic thinking, advocacy, negotiation, and ability to relate this to new media and young people
  • Proven ability to conceptualize, plan and execute ideas as well as to transfer knowledge and skills
  • Proven capacity to work with and lead collaborative teams across different locations and with different technical skills
  • Experience managing projects with strong technology components
  • Strong writing and communication skills and the aptitude to handle competing messages and priorities with multiple audiences
  • Experience working in complex, resource poor contexts is an advantage
  • Very good interpersonal skills, skilled at persuading, influencing, relating and networking
  • Creative, innovative thinker who can also translate ideas into practical applications

Language:Fluency in Arabic , strong written and verbal English is a must.


  • Cover letter/application.
  • Financial quote as lump sum for professional fees, and lump sum for travel/administrative/subsistence, if applicable. CV.
  • Examples of previous, relevant work as applicable
  • Proposed methodology/approach to carrying out the consultancy.
  • At least 2 Referees
  • P 11 form (which can be downloaded from our website 

Source: http://www.unicef.org/about/employ/?job=521953