Kaya – Platform Support Specialist
Save the Children UK, London, United Kingdom
12 months Fixed Term contract
We’re looking for a hands-on individual who is solutions focused and take the initiative for the delivery of one of Academy’s key platform , Kaya. This is a central role in the platforms team that will support in all aspects of maintaining, troubleshooting and improving Kaya. You will learn the platform inside out, and work with a number of internal and external stakeholders, to ensure Kaya provides high-quality, relevant, accessible and engaging learning opportunities to the sector, to help fulfil the Academy’s mission.
The Humanitarian Leadership Academy (Academy) is a global learning initiative with a mission to enable people to prepare for and respond to crises in their own countries. To achieve this, the Academy acts as a catalyst for the improved quality, accessibility and sustainability of humanitarian learning and knowledge so that the delivery of aid is more effective, immediate, and local – saving lives and safe-guarding livelihoods.
As Platform Support Specialist, you will:
- Upload new content to the platform, and ensure the consistency and quality of existing content in the course catalogue.
- Support both Academy staff/consultants and end-users by providing swift resolution to technical issues, queries and administrative requests.
- Work closely with and provide support to the Platform Manager as required, particularly with the testing of new developments and the delivery of projects, to ensure Kaya remains a robust, innovative and ultimately sector-leading learning platform.
To be successful, you will have experience in administration of a Learning Management System (LMS) – preferably Moodle and/or Totara Learn – and familiarity with a range of online/blended learning methodologies, standards and formats that can be set up, managed and maintained using an LMS. You will also have experience in a training or support environment, developing materials and delivering training and support to LMS admins and/or end-users. Ultimately, you will have a high level of digital literacy and the ability to quickly adopt new technological tools and approaches.