Knowledge Management and Learning Advisor
Pathfinder International, United States
Pathfinder International is driven by the conviction that all people, regardless of where they live, have the right to decide whether and when to have children, to exist free from fear and stigma, and to lead the lives they choose. Since 1957, we have partnered with local governments, communities, and health systems in developing countries to remove barriers to critical sexual and reproductive health services. Together, we expand access to contraception, promote healthy pregnancies, save women’s lives, and stop the spread of new HIV infections, wherever the need is most urgent. Our work ensures millions of women, men, and young people are able to choose their own paths forward.
Knowledge Management and Learning Advisor
Summary: Works on a team tasked with helping champion and implement knowledge management to support program implementation and technical quality; including library & archives, knowledge exchange & learning so that Pathfinder’s know-how, information, and experience is shared inside and, as appropriate, outside the organization with clients, partners, and key stakeholders. Leads in developing tools for knowledge management and contributes to communicating results and impact. Provides KM and learning support to Pathfinder projects, including advising on and integrating learning activities and systems into project design and implementation.
Key Job Outcomes:
- Systems, Policies, Standards and Guidelines: Contributes to developing MEL strategy and plans specific to knowledge management and learning. Partners with Programs and Impact and country offices to institutionalize Pathfinder’s policies, guidelines, and standard KM and Learning procedures. Develops the system and guidelines for the enterprise for use of findings gained from lessons learned and successful and failed strategies for Pathfinder. Oversees the design and input of knowledge management
- Knowledge Management Tools: Leads the development and management of knowledge management and learning tools using KM best practices, including but not limited to knowledge exchange and learning materials. Develops the taxonomy and information architecture for technical information on the intranet. Oversees the library & archive and creation of knowledge products.
- Knowledge Management Planning and Implementation: Works with teams to develop KM/KE/Learning plans, including project design, appropriate selection of learning activities, final project KM indicators and data sources, and team work plans to ensure effective implementation. Designs evaluations of KM activities at the project and organization level, and ensures continuous improvement of KM activities. Leads staff to develop and implement learning guidelines, standards, processes, procedures, or agendas for their respective offices or projects. Works with team to identify consultant pool for assessments and evaluations that require expertise outside of Pathfinder.
- Knowledge Management Products: Works collaboratively with the documentation and communications team to create and disseminate knowledge products (tech pubs, intake meeting, interviews, document review, writing, collaboration within MEL for data, reviews, collaboration with communities of practice).
- Resource Management: Works with team to identify consultant pool for knowledge management and learning (i.e. CLA) that require expertise outside of Pathfinder.
- Training and Education Development and Delivery: Designs, develops, and delivers relevant training to Pathfinder staff and MEL staff. Leads knowledge expertise across teams, business units, and key stakeholders.
Minimally Required Job-Specific Competencies:
- Knowledge Management Systems: Mastery of skills in Knowledge Management system development, implementation, evaluation, and improvement. Proven ability to build feasible systems and linkages in low-resource settings.
- Learning: Proven ability to design, implement, and manage learning and adaptive management approaches at a project, country, and organizational level.
- Facilitation: Mastery of skills in facilitation, including proven ability to facilitate difficult and contentious conversations for learning.
- Proposal Development: Advanced skills in proposal development from concept to full proposal and resource mobilization.
- Sexual and Reproductive Health Rights Services: Deep knowledge of family planning and reproductive health principles, practices and services including program strategies and indicators, and the latest professional developments in SRHR, including special challenges faced in the developing world, and related measurement issues.
- PC Applications: Proven ability to design and build knowledge management platforms.
- Change Leadership: Ability to demonstrate a high degree of flexibility in managing change across a broad group of stakeholders in an inclusive manner.
- Presentation Skills: Proven ability to make presentations on results to small and large groups.
- Community Relations: Mastery of skills in facilitating work relationships between partners, government officials, and communities.
Minimally Required Organizational Competencies:
- Software Applications: Advanced knowledge of MS Excel, PowerPoint, Word, Outlook, and SharePoint.
- Languages: Proven written and oral skills in English required; French preferable.
- Self-Management and Teamwork: Ability to work independently or as a member of the team, ability to work with people from different cultures, ability to thrive in a matrixed organization, ability to be detailed-oriented, and ability to manage stress effectively in a fast-pace environment.
- Communication and Influencing Skills: Proven ability to influence others, including donor agencies and local partners, through diplomacy and proven oral and written communication skills.
- Passion for Sexual and Reproductive Health Rights: Commitment to family planning, reproductive health services, gender, maternal, child health services, and eradication of harmful traditional practices.
- Matrix Management: Ability to thrive in a matrixed organization.
- Confidentiality: Ability to maintain confidentiality on work-related matters.
- Minimally Required Education, Training and Experience:
- Master’s degree (or equivalent) in knowledge management, library science, information systems, social sciences or a related field, or a combination of education and experience that yields the required competencies.
- 10 years of progressively responsible experience in knowledge management and learning or equivalent.
- Experience living or working in a developing country.
- Experience with SharePoint or other content management system.
- Travel required (up to 30%)
- Must be eligible to work in the US
- Uses cellular and desk phone and video conferencing tools, laptop or desktop computer
Pathfinder International is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. Pathfinder International does not charge candidates Recruitment or Application fees for any position, to which they may apply globally