Lessons Learnt consultant
HI , Amman, Jordan
TERMS OF REFERENCE
National Rehabilitation Strategy
1. General information
1.1 About Humanity & Inclusion
Outraged by the injustice faced by people with disabilities and vulnerable populations, we aspire for a world of solidarity and inclusion, enriched by our differences, where everyone can live in dignity.
Handicap International changed its name and became « Humanity & Inclusion ». Humanity & Inclusion (HI) is an independent and impartial aid and development organization with no religious or political affiliations operating in situations of poverty and exclusion, conflict and disaster. We work alongside people with disabilities and vulnerable people to help meet their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights.
HI has offices in 63 countries; for further information about the association:
1.2 About Humanity & Inclusion in the country/region
HI has been present in Jordan since 2002 and activities started in 2006. HI started responding to the Syrian crisis in Jordan during the summer of 2012 and from 2012 to 2014 the focus was on the provision of direct rehabilitation services to vulnerable populations with a strong focus on Syrian refugees. However in 2014 HI changed its approach to no longer provide direct rehabilitation services but rather to build the capacities of local actors and system strengthening of the Ministry of Health. Today in 2020, HI is implementing a diverse portfolio of health, livelihoods and inclusion programmes funded by various donors such as DFID, BPRM, DFAT and the DROSOS foundation. HI works with authorities, service providers, communities, employers and persons with disabilities to improve access to and quality of rehabilitation services in Jordan and to improve the economic and societal inclusion of persons with disabilities in Jordan.**
1.3 Jordan Current Context related to COVID- 19 Pandemic
The first case of COVID-19 in Jordan was identified in February 2020. On the 11th of March 2020, Jordan became the first country in the world to impose a country-wide indefinite lockdown in order to curb the spread of COVID-19. Jordan remained on lockdown from March 11th until the start of May 2020 when the country started to slowly and gradually reopen. Jordan was at first successful in limiting the spread of the virus with very few cases reported between May and August. However in August 2020, COVID-19 cases started increasing and as of the 8th of October 2020 Jordan has had a total of 20,200 COVID-19 cases. On October 6th 2020, the Jordanian government announced the re-imposition of a weekend lockdown in all governorates of the country as well as the suspension of schools and Universities. The situation in Jordan as in other places of the world remains uncertain and unpredictable.
In order to adapt to the situation and adjust the project intervention to fit within the new context of COVID-19, HI developed a detailed contingency plan which was shared with FCDO in September. The contingency plan identifies the risks to the different project activities and sets out clear mitigation measures and actions to be taken by the project team to minimize risk. Project activities have been adjusted and adapted to fit the new reality. Most activities were able to continue without too much disruption even as the number of cases increased in September however some changes have been made. Most meetings are now conducted online rather than in person, movements are validated daily and if an area is isolated or carries too high a risk to beneficiaries and staff then activities are suspended there temporarily. However, the process of developing the rehabilitation strategy has so far not been significantly impacted by the COVID-19 crisis.
1.4 Rehabilitation project
In specific regards of the rehabilitation component of Jordan mission, we carried out:
• Local rehabilitation actors straightening and support, in collaboration with Ministry of Health (including Syrian camps) Development of a National Rehabilitation Platform
• Together with the World Health Organization (WHO), support to Ministry of Health (MoH) in the development of the National Rehabilitation Strategy.
The National Rehabilitation Platform was created in 2016 and aimed to include all stockholders of the rehabilitation sectors at all levels: authority level (as MoH and MoSD), service provider level (as hospitals, health clinics and centres, professional associations, universities) and service user’s level (as beneficiaries’ associations). The objective of the platform was to raise awareness at governmental level on the rehabilitation situation and needs of the country. At first, a Sustainability Analysis Process (SAP) workshop was held in 2017 to collect data on the Rehabilitation Situation in Jordan. When no clear and consistent data couldn’t be gathered, the National Rehabilitation Platform, led by HI and MoH, agreed to conduce a Systematic Rehabilitation Situation Assessment. The assessment was developed using the new WHO Rehabilitation in Health System Guide for Action. Indeed, the first step of the WHO Rehabilitation in Health System Guide for Action is to produce Systematic Assessment of Rehabilitation Situation (STARS). The assessment was carried out from April to July 2018 by two external evaluators, Rima Al Naeme and Charlotte Axelsson. The whole process was led by MoH with the collaboration of HI and WHO. Following the STARS, a second SAP workshop was held in January 2019, aiming to share the STARS findings with the National Platform members. In August 2019, key actors gathered to commence the creation of the MoH Rehabilitation National Strategy by developing the first MoH Strategic Planning (GRASP). To complete the preparation of the National Rehabilitation Strategy, in November 2019, MoH with the collaboration of HI and WHO developed a Framework for Rehabilitation Monitoring and Evaluation (FRAME), finalizing so the 3rd step of the WHO Rehabilitation in Health System Guide for Action.
2. General and Specific Objectives
2.1 General Objective
The objective of the consultancy is to carry out a lesson learnt exercise on the whole WHO “Rehabilitation in Health Systems – Guide for Action” process developed in Jordan by MoH, WHO and HI, from April 2018 October 2020. The analysis will need to identify the main factors that drove the process to success.
This analysis will help countries that are commencing the WHO “Rehabilitation in Health Systems – Guide for Action” process to get off on the right foot. It will also help HI, MoH and WHO in building even more efficient collaboration for the creation of future strategies.
2.2 Specific Objectives
· To evaluate collaboration and synergies among MoH, HI and WHO at country, regional and head-quarters (HQs) level and to identify the factors, ideas and elements that contributed to strengthening of this collaboration and which eventually led to the development of the platform and strategy.
· To evaluate whether the participation of relevant stakeholders (other than HI, MoH and WHO) throughout the whole process was respected and adequate in frequency;
· To estimate the time consumption of the 3 partners and the consultant to qualitatively complete the entire process.
The lesson learning methodology sought by HI is to conduct an active lesson learning using qualitative methods.
The lesson learning will be based on primary and secondary data. Relevant documentation includes among the most important: STARTS Report and Tools, Lesson Learning paper emerged from the STRAS phase, Action Plan Workshop report, MoH Rehabilitation Strategy Document.
HI values the contributions of the consultant toward proposing appropriate, innovative, and strong methods of learning. Here are some basic requirements:
· The learning exercise should be participative and interactive process.
· The consultant should try to make tools inclusive for persons with disabilities as much as they possibly can.
· The methodology should use qualitative data collection techniques and analysis.
The consultancy can be carried out by distance, interviewing relevant stakeholders on communication platforms. Nevertheless, presence in Jordan for face-to-face interviews is an asset, overall for MoH staff.
3.1 Target audience
3.1.1 Primary Audience
Primary Audience are actors and individuals who are going to provide primary data. The main primary audience counts, but are not limited to:
· 2 MoH focal points
· Representative of WHO at country level (1), at regional level (1) and HQ level (1)
· Representative of HI at national level (2), Regional Level (1) and HQ level (1).
· 1 national consultant
· 1 international consultant
· Relevant stakeholders from technical committee and MoH central level
3.1.2 Secondary Audience
Secondary Audience counts actors who are going to receive and use this lesson learnt documents.
Main actors includes, but are not limited to: Jordan MoH offices, WHO Jordan Country office, WHO EMRO Regional Office, WHO Head quarter office, HI Jordan country mission, HI Middle-East Regional office, HI Head quarter, HI country missions who are going to embark on the WHO “Rehabilitation in Health Systems – Guide for Action” process, HI Jordan Mission Donors (FCDO and BPRM among others), etc.
4. Principles and values
4.1 Protection and Anti-Corruption Policy
The following are the HI institutional polices that should be adhered by the consultant and his/her team.
4.2 Ethical Measures
As part of each consultancy, HI is committed to upholding certain ethical measures. It is imperative that these measures are considered in the technical offer:
· Guarantee the safety of participants, partners and teams: the technical offer must specify the risk mitigation measures.
· Ensuring a person/community-centred approach: the technical offer must propose methods adapted to the needs of the target population (e.g. tools adapted for illiterate audiences / sign language / child-friendly materials, etc.).
· Obtain the free and informed consent of the participants: the technical proposal must explain how the consultant will obtain the free and informed consent and/or assent of the participants.
· Ensure the security of personal and sensitive data throughout the activity: the technical offer must propose measures for the protection of personal data.
*These measures may be adapted during the completion of the inception report.
4.3 Participation of stakeholders
It is essential that the process of data collection, as well as storage of data, is supported by careful ethical practice, including informed consent, anonymity and confidentiality, no-harm and protection of data and data storage. Informed consent needs to include awareness of the lessons learned data collection process and that the learning report may be published and publicly disseminated. To protect the anonymity of communities, partners and stakeholders’ names or identifying features of lessons learned participants (such as community position or role) will not be made public.
4.4 Ethical Principles
The consultant should uphold and respect the “DFID Ethical Guidance for Research, Evaluation and Monitoring Activities” (https://www.gov.uk/government/publications/dfid-ethical-guidance-for-res... ) and the following ethical principles:
· HI’s protection policies (child protection and protection from sexual exploitation, abuse and harassment …etc.)
· Integrity (respect of gender sensitivity issues, especially when performing interviews/focus groups, religion and beliefs, and local norms).
· Anonymity and confidentiality.
· Independence and objectivity.
· Veracity of information.
· Coordination spirit.
· Intellectual property of information generated during and by the lessons learned (including report and annexes) will be transferred to HI and donor.
· Quality of report and respect for timelines. Should the quality of the report be manifestly below the contract.
5. Expected deliverable and proposed schedule
The following are expected deliverables of the lessons learned:
· An inception report of no more than 10 pages specifying the proposed methodology for learning and a detailed action plan for the learning process.
· A document or virtual presentation illustrating preliminary results, conclusion and recommendation.
· A final learning report of approximately 20-25 pages maximum (excluded annexes) containing:
o Table of contents
o Abbreviations list
o Executive summary (that can be used as stand- alone document)- 1 page
o Introduction that includes lessons learned objectives, methodologies, the used techniques, and limitations of the lessons learned where relevant.
o Presentation of the lessons learned analysis and findings.
o Conclusion, lessons learning and recommendations with a clear relationship between them.
o Report annexes, as: Lesson learned Term of Reference; Data collection tools; list of the people met; bibliography of documents reviewed and used to produce the content.
· A presentation of the final learning report of approximately 20 minutes slide show to be used with donors and other stakeholders.
5.2 Lessons learned data and schedule
It is expected that the lesson learning process will need 25 - 30 working days to be carried out from mid-December until beginning of February. A detailed action plan will be submitted as part of the inception report. The final report should be consolidated and validated by HI no later than 5th of February.
6.1 Expertise required from the consultant
The consultant who will undertake this assignment should have the following skills, experience and knowledge:
· Academic background in Disability, Social Sciences or developmental studies with a minimum of a Master’s Degree in the relevant field.
· Experience in project evaluations and/or lessons learning, as well as related methodologies.
· Demonstrated Experience in conducting participatory (qualitative) evaluation and/or lessons learning techniques.
· Experience working in System Strengthening with focus on Health. Rehabilitation is an asset.
· Strong analytical and report writing skills.
· Excellent writing skills in English.
Some interview will need to be conducted in Arabic. Ability to carry out interviews with Minister of Health representative in Arabic is an asset. In case of no Arabic language fluency, the consultant will need to work with a professional translator at his/her expenses.
Qualified persons with disabilities are encouraged to apply!
6.2 Budget allocated to the lesson learning
Statement of the budgetary modalities that the candidate must detail in the offer: the cost per working day; the breakdown of the time spent per consultant and per stage of work; the ancillary costs (services and additional documents).
The overall financial offer has also to include and specify (if any): transport costs (international and local), logistics costs, translation costs; with proposals for payment modalities.
Caution: please note that the all payments are conditional on the validation of the reports from HI staff and not on the sending of the reports.
Payment will be processed upon receipt of invoice by bank transfer. The tranches are to be agreed at the time of signature of the contract. In all cases, maximum 30% of the agreed price will be transferred only upon HI validation of the final report.