Programme Associate, Operations

Bridge International Academies, Nairobi, Kenya
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Job Summary

Job Description

Who We Are

Bridge partners with governments, donors, and parents to ensure that every child has access to an education that develops her full potential and creates the foundation for prosperity for the country. We are dedicated to supporting teachers, empowering school leaders, and ensuring every child has the learning support needed to master the national syllabus and have the confidence to succeed in a competitive world. Each of our project or country teams are supported through expertise and programming from additional offices around the world, combining world-leading expertise in core design areas with locally resident leadership and execution. We leverage experts, data, and technology in order to support and scale every aspect of quality education delivery. Bridge managed and supported schools are technology enabled and data driven to ensure accountability in the classroom for both teachers’ performance and children’s learning.

The Bridge model delivers significant learning outcomes at large scale by combining technology and customized learning materials. At Bridge, we believe innovation and technology can transform learning. Our model - which uses technology to deliver thoroughly researched and carefully designed daily lesson guides to teachers in our academies - is proven to increase learning outcomes for children. We are a solutions-driven, implementation-focused organization, using design principles to work in varied and often highly constrained contexts to ensure learning outcomes and positive development for children. Working in regional and national scales is important to us, as empowering entire generations of children with core knowledge, skills, and confidence is what builds the foundation for a peaceful and prosperous future for us all.

Our mission is to provide our pupils with a life-changing education and we believe that every child should have a right to world-class education regardless of her family’s income. Core to our approach is the conviction that every child can learn, as long as the school she attends is committed to her development and puts her needs to learn at the forefront of all decisions. We have seen teachers and children transform and excel in both government and private schools that we support and manage.

We invite you to join this incredible endeavor that is having world-changing impact across multiple continents. You will join a team of dedicated change-makers committed to ensuring that each decision we make keeps a child’s experience of learning as its guiding principle.

East Africa

We work across Kenya and Uganda to improve learning for underserved communities. Kenya was where we launched our social enterprise, opening our first school in 2009. We began partnering with the government, communities, teachers and parents to improve education in Kenya. We run a range of affordable schools across Uganda, working closely with the Ministry for Education and Sports to help improve education outcomes. We’re data-driven and our models adapt to the needs of individual governments. We’re flexible wherever we can serve more marginalized communities and improve learning outcomes for children.

Operations Group

The Operations Group works closely and takes responsibility for the critical performance of our entire network of academies, including supply chain, information technology, personnel management, instructional delivery, customer care, expenses, facilities and more. Effective management of academy operations is measured by:

  • Staff satisfaction and turnover
  • Cost of headquarters support per pupil
  • Educational outcomes as measured by academic testing programme

Facilities & Supplies Programme - Operations Leadership Department

Serving both Kenya and Uganda, Facilities and Supplies programme within East Africa Operations is tasked with ensuring smooth operations at academies through ensuring the facility and supplies needs are met. It plays a vital supporting function of the operations of the Academies through these key objectives:

  • Ensuring facilities and supplies needs raised by academies are met in a timely and a cost- effectivemanner to ensure safe, secure and conducive learning environment. The team involved ensures academies have safe structures and facilities, enough clean and safe water for drinking and all required learning materials at the academies.
  • Execute strategies and processes to ensure renovation and repair works are completed promptly and cost efficiently across multiple academies
  • Coordinating building repairs and maintenance needs at the Academies

About the Role

As the Programme Associate, Operations you join a fast-scaling company with growing operations in East Africa. You will be required to work closely with other departments to give timely resolution of issues regarding facilities and supplies raised by the academies. The challenge in this role is to not only resolve the daily facility needs coming in, but to come up with a long-term plan of better managing the voluminous repair needs and supplies requests.

What You Will Do

  • Academy Repairs - we need to continually ensure our academies are in good condition and account for both minor and major repairs
  • Provide support in review of repairs and facilities tickets and coordination of approval requests
  • Assist in academy manager supplies budget calculations and processing
  • Support in water budgets and bills payment tracking and query resolution
  • Track and update database with information on repairs done, costs incurred, water related repairs and monthly water bill invoices for each academy including the water connection status of each
  • Work with warehouse team, checking on stock levels of supplies needed in academies and assist in giving guidance of what to re-order vis-a-vis the requests from academies
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
  • Expect to work with new requests evolving within departments as stipulated by the company

What You Should Have

  • Bachelor’s degree
  • 2-3 years of experience building processes at a start-up company or executing on multiple programs at an established firm
  • Enthusiastic about gathering and analyzing data, always willing to learn new tricks and processes in Microsoft Excel, and comfortable using data to drive decisions and execution
  • Expertise in using Microsoft office tools (Excel, PowerPoint and Word) for content creation and presentations
  • Clear track record working with multiple departments across a company, making sure everyone is coordinated and delivering on crucial tasks
  • Ability to learn and navigate new software quickly
  • Self-starter; highly driven individual that will take ownership from the get-go and proactively look for improvement

You’re also

  • A detailed doer - You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
  • A creative problem-solver - Growing any business from scratch comes with massive and constant challenges. On top of that, Bridge works in often fragile, sometimes volatile low-resource communities and with complex government systems. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand.
  • A relentless advocate - The children we serve and teachers we empower never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you make considers their benefit, experience, and value.
  • A malleable learner - You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today.
  • A data-driven decision-maker - When making decisions, you don’t rely on your intuition alone. You collect data, you analyze it and make decisions with clear justifications.
  • A curious investigator - You ask why a lot. You don’t just take what you see and accept it. You wonder why it is that way, and are aware that the world we see is created by human choices and actions - and it could be different. You wonder, and see the world as wonderful even when you want to change a part of it that is unjust.