Programme Support Officer

GOAL , Dublin, Ireland
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Job Summary

Job Description

Programme Support Officer

Country: Ireland

Location: Dublin

The Programme Support Officer (PSO) will play a vital role in the Head Office support of GOAL’s country programmes and will be part of the HQ Operations Team. Working in a fast-passed environment and undertaking tasking which will touch on a wide range of GOAL’s overseas programmes and HQ functions, they will be responsible for a broad and varying range of duties including grant management and country support

Grant Management

  •  As directed by team leadership, provide support for Operations Team members in their administration and management of GOAL’s portfolio of grants or other country programme related tasking during busy periods.
  •  Provide support for country programmes in the development of reports and proposals as required.
  •  Develop a working knowledge of mechanisms used to report to major donor agencies, specifically: Irish Aid’s Programme Funding and humanitarian instruments; USAID; ECHO; EuropeAid; DFID; etc. Develop familiarity with relevant donor guidelines in the event that support is required.
  •  Maintain GOAL’s registrations with all key donors.
  •  Gap fill for Desk Officers on leave / in the field / role under recruitment as required.
  • Country and Operations Team
  •  Arrange and minute communications for Operations Team meetings, weekly team meetings and programme review committee meetings and others as requested.
  •  Provide support on the consolidation and review of the Annual Country plans.**
  •  Support the Director of International Programmes on the GOAL Programmes Subcommittee preparation, and other management information for GOAL board meetings as required.
  •  Work with the Communications Department and country programme teams to develop and submit high quality case studies, stories of change or success stories and media input.
  •  Emergency support - Providing general support for Desk during emergency response, including sitreps and GMS support.
  • Information Management:
  •  Providing support to Desk Officers to improve integrity and ensure the Grant Management System, GMS is up to date
  •  Where required, support the maintenance of key departmental systems including the internal SharePoint page and grant management system.**
  • Be prepared to assume a wide range of other activities as prescribed by the Operations Team’s leadership.
  •  Provide input and support to the Director of Strategy in the completion of a number of projects including Finalisation, publication and promotion of GOAL’s 2019-2021 Strategy and Implementation of a TargetedOperating Model

Person Specification


  • A Bachelors’ degree in a relevant subject.
  • A minimum of one years’ experience working in an NGO in a field-based or HQ role. Further field or HQ based experience a benefit, particularly in programmes focused roles.
  • Experience in administration with demonstrable capacity for delivering accurate work on time in a dynamic and multi-priority context.
  • A strong sense of mission and appreciation of the aims and objectives of GOAL.
  • Adept in use of Word, Excel, PowerPoint.
  • Fluent in spoken and written English with strong communication and analytical skills.


  • A Masters level degree in a relevant subject highly desirable.
  • Fluency in French, Spanish or Arabic highly desirable.
  • Demonstrable experience in donor relationship management, including grant management, proposal and report writing, ideally within the development context and/or with GOAL’s key institutional donors (Irish Aid, USAID, OFDA, FFP, DFID, ECHO, EU DevCo, UN agencies, etc.). Familiarity with key donor priorities and grant implementation, monitoring and evaluation guidelines.
  • Specific knowledge or experience of GOAL’s thematic programme or sectors.