Protection Manager – Iraq

INTERSOS , Erbil, Iraq
Job Summary

Job Description

INTERSOS is an independent humanitarian organization that assists the victims of natural disasters, armed conflicts and exclusion. Its activities are based on the principles of solidarity, justice, human dignity, equality of rights and opportunities, respect for diversity and coexistence, paying special attention to the most vulnerable people.

Terms of reference

Job Title: Protection Manager

Code: SR-29-1662

Duty station: Tikrit, Salah Al Din, Iraq

Starting date: 01/01/2021

Contract duration: 12 months

Reporting to: Programme Manager

Supervision of: 4 Protection Officers

Dependents: Non-family Duty Station /non-accompanied

General context of the project

The project aims at addressing the consequences of protracted and second displacement, of voluntary and forced return, as well as the effects of the conflict on returnees and host communities in Salah al Din governorate. Five districts are supported with a mixed approach of static and mobile interventions. Protection needs and trends are also be collected, monitored and analysed to better understand, anticipate and respond to changing and developing needs, with a special focus on involuntary returns. Vulnerable women, girls, boys and men will be supported with a comprehensive package of Protection services. The intervention will as well pay special attention to persons with specific needs (PwSN), especially persons with disabilities and elderly, as they might be more exposed to service deprivation, violence, abuse and marginalization.

Legal assistance to vulnerable individuals, including counselling, assistance, representation and awareness services, is also provided with the aim of securing civil documentation and increasing the ability for POCs to realize their rights after having received civil documentation.

General purpose of the position

The Protection Manager position (60% of the time) is aimed at ensuring protection technical expertise for a sound implementation of the protection linked components, regardless their source of funds.

The Protection Manager will lead, coordinate and support the implementation of protection-related activities of all projects implemented in Salah Al Din, and in particular on the all protection-component activities (Case Management for PwSN, CP and GBV, Protection Monitoring, Legal Assistance, Mental Health and Psychosocial Support).

S/he will guarantee the overall supervision of the project team involved in protection-related activities and the economic and financial administration of the projects’ objectives and results. S/he will also oversee the capacitation of staff in view of the possible future nationalization her/his managerial position. S/he will ensure that training and capacity building needs of field protection staff are timely addressed and that the protection services and activities meet quality standards in the sector.

In addition, the Protection Manager position (40% of the time) is dedicated to co-leading the Salah Al Din Protection Working Group, as committed to the Protection Cluster (see specific duties below).

Main responsibilities and tasks

Reporting lines

The Protection Manager will report to the Program Manager for implementation of the protection project activities (line manager). S/he will report to the Protection Coordinator for all technical related matters of the protection component.

Generic Duties:

  • Preparing, managing and regularly updating the protection sub-component work plans in close link with the Program Manager ensuring timely and quality delivery;
  • Implementation in compliance with the project strategy as well as INTERSOS and donor guidelines;
  • Undertaking technical assessments of protection needs and gaps in anticipation of potential changes on protection strategies and implementation;
  • Coordinating with logistics, administration and finance staff for funding and support of operations;
  • Undertaking regular field visits to provide technical guidance and supervision as well as regular monitoring of the progress of Protection activities;
  • Periodically updating the Protection situation analysis and informing relevant colleagues accordingly;
  • Working closely with relevant colleagues to ensure the integration of Protection Mainstreaming with other sectors within the program;
  • Supporting the Program Manager as needed in preparing narrative and financial reports with reference to the project’s sub-components for Protection, according to INTERSOS and donor requirements;
  • Supporting the development, implementation and evaluation of the Protection Mission strategy and program in reference to the Protection sector, providing technical inputs and recommendations for new and ongoing interventions, leading and supporting the development of new proposals;
  • Maintaining contacts with donors for the protection components of the project;
  • Implementing a Protection Capacity Building Program, with clear timelines, steps to be undertaken and goals to be reached to capacitate national protection staff.

In her/his function of Protection Manager, s/he will be responsible for several protection components:1. Legal Assistance

  • Supervise the implementation of legal assistance activities with strong support of the Legal Officer;
  • Ensure adherence of legal assistance activities to the legal assistance SOPs with the support of the Legal Officer;
  • Monitor the quality of legal assistance activities including legal awareness, legal counseling, legal services assistance and court representation (including visiting activities in the field);
  • Ensure that monitoring of legal assistance activities conducted by M&E include feedback from beneficiaries;
  • Review weekly and monthly planning of legal assistance activities prepared by the Legal Officer;
  • Receive and monitor the weekly Liquidity Plan prepared and sent by the Legal Officer;
  • Lead, with the support of the Legal Officer, monthly analysis of the legal protection trends affecting the region for evidence-based advocacy.

2. Protection Monitoring

  • Supervise the implementation of protection monitoring activities with strong support of the Protection Monitoring Officer;
  • Ensure adherence of protection monitoring activities to the protection monitoring SOPs with the support of the Protection Monitoring Officer;
  • Monitor the quality of the protection monitoring activities through field visits and regular checks of databases and protection monitoring tools;
  • Regularly review, with the Protection Monitoring Officer, the data collection protection monitoring tools & methodology (Household Assessments, Focus Groups Discussions, Key Informant Interviews etc.) and contribute technically to their adaptation/modification according to emerging protection trends;
  • Receive, check and provide input for technical analysis of the protection monitoring reports including protection trends affecting the region for evidence-based advocacy prepared and compiled by the Protection Monitoring Officer;
  • Review weekly and monthly planning of protection monitoring activities prepared by the Protection Monitoring Officer;
  • Receive and monitor the weekly Liquidity Plan prepared and sent by the Protection Monitoring Officer.

3. Case Management (CM)

  • Supervise the implementation of activities of the case management component with strong support of the Case Management Officer in accordance with the CM SOPs;
  • Ensure the monthly monitoring of case management activities, with the support of the Case Management Officer, according to established Case Management Supervision Monitoring Tools, including spot-checks of the case management platform and through case audits;
  • Receive and check the weekly Liquidity Plan prepared and sent by the Case Management Officer;
  • Support the Case Management Officer in dealing with complicated high-risk cases through technically advice;
  • Receive and check the monthly Case Management protection trend analysis prepared by the Case Management Officer.

4. Mental Health and Psychosocial Support (MHPSS)

  • Supervise implementation and monitoring of MHPSS activities with support of the MHPSS Officer including:

✔Structured group PSS for adults in the intervention location in accordance with INTERSOS PSS SOPs and related monitoring tools and procedures;
✔Structured group PSS for children and youth in the intervention location in accordance with the CP cluster adopted PSS curriculum;
✔Emotional support groups;
✔Individual psychological counselling in accordance with INTERSOS MHPSS SOPs;

✔GBV and CP prevention activities carried out by the social/PSS workers.

  • Receive and check the weekly Liquidity Plan prepared and sent by the MHPSS Officer;
  • Support and provide technical advice to the MHPSS Officer in dealing with complicated high-risk cases;
  • Receive and check the monthly MHPSS protection trend analysis prepared by the MHPSS Officer.

Monitoring and Reporting

  • Ensure the capacity building of the staff on the use of the INTERSOS Management Platform (IMP), Case Management Platform (CMP), GBV IMS, MHPSS Platform and Legal Database;
  • Revise technical reports prepared and compiled by the Protection Officers to be sent to the MEAL Department and/or to the Program Unit;
  • Ensure the timely implementation of protection activities with regard to targets are on track with regard to budget and work-plan;
  • Collaborate with the MEAL Department in order to ensure quality standards in the implementation of activities and feedback from beneficiaries;
  • Contribute to quality reporting through protection trends analysis;
  • Undertake monitoring field visit of protection activities.

Coordination and representation

  • Conducting regular meetings with donor representatives and facilitate field visits as needed;
  • Establish and maintain regular and collaborative relations with relevant stakeholders (partners, donors, other organizations, local authorities and institutions).
  • Contribute to set programming strategies for INTERSOS Iraq with reference to the Protection sector;
  • Proactively participate and represent INTERSOS in relevant working groups and relevant inter-sectoral coordination meetings at field level, contribute to the development of guidelines, standards, tools and strategies, both at the regional and national level;
  • Proactively engage in bi-lateral meetings with other INGOs and NGOs active in relevant geographical areas to avoid duplication, ensure coordination and referral and work for complementary efforts.

Human resources

  • Support the Protection Officers in recruitment and selection of Protection staff;
  • Coordinate and supervise Protection staff and evaluate the performances of the Protection Officers;
  • Train protection staff on protection concepts and related issues, the guiding principles underlying the response approach and ensure that national staff has access to external protection trainings available.

Specific Duties

Protection Working Group Co-Coordinator (Salah Al Din Protection Working Group) 40% of the position time is dedicated to co-leading the Salah Al Din Protection Working Group as committed to the Protection cluster.

  • Mobilizing members for identification of needs and analysis of gaps, and coordinating the delivery of preventive and/or responsive interventions that adhere to established standards and guidelines;
  • Convening regular meetings of members, thereby enabling information sharing, particularly in relation to protection concerns and needs, current response, gaps in the response, and operational challenges, and to avoid duplication in service provision;
  • Ensuring adequate engagement of members at the governorate level, including through periodic field visits and/or bilateral meetings to monitor implementation and any challenges;
  • Contributing to capacity building of PWG members by assessing capacity building needs, delivering trainings, and providing coaching and mentoring opportunities, as necessary;
  • Contributing to resource mobilization efforts, including Iraq Humanitarian Fund (IHF) allocations;
  • Coordinating advocacy on behalf of PWG members and affected populations with external stakeholders, including local authorities and donors;
  • Reporting on protection concerns and needs, current response, gaps in the response and operational challenges to the sub-national PWG and/or NPC to inform higher-level advocacy;
  • Representation of the NPC in inter-cluster coordination mechanisms at the governorate and/or subnational level, if such exist, in order to ensure that protection issues are given adequate consideration, protection mainstreaming and advocacy efforts are undertaken, and the centrality of protection is upheld. This includes participation in inter-cluster missions to affected areas, and facilitation of inter-cluster referral.

Required profile and experience


  • University Degree in human rights law, international relations, international cooperation, political sciences, humanitarian crisis or equivalent.
  • Master Degree in a related field preferred.

Professional Experience

  • Three to five years of relevant work experience;
  • Experience in managing protection projects is an advantage;
  • At least one year of experience managing staff.

Professional Requirements

  • Experience in Child Protection and / or GBV programming is an advantage.


  • Fluency in English (written and spoken);
  • Knowledge of Arabic is an advantage.

Personal Requirements

  • A high degree of flexibility and ability to work in insecure, stressful and hardship environments;
  • High confidentiality, respect and non-discriminatory attitude
  • Ability to work under pressure and meet deadlines;
  • Strong interpersonal and communication skills.