Sr. Director of Development Operations
Food for the Hungry , United States
At Food for the Hungry, we operate under a set of guiding principles we call “The Heartbeat.” This includes our Values, Vision and Purpose, which serve as the explanation of who we are and how we work as an organization. Together we follow God’s calling to respond to human suffering and graduating communities from extreme poverty.
Provides oversight for the various teams supporting the operational efforts of the organization’s private resource development efforts. Coordinates with International Affiliate Offices, Partner Organizations and International Operations unit in all manners of sponsorship policy. Provides strategic support to the Chief Development Officer to help the organization achieve its goals for private resource development.
Coordinate with global stakeholders to ensure proper sponsorship policy, reporting tools and inventory.
• Through oversight of the Field Sponsorship Services team and in coordination with the various U.S. acquisition units, Field Offices and Regional Offices, ensure the proper sponsorship inventory to support acquisition efforts and support Field Office growth.
• Chair the Sponsorship Policy Council and coordinate with affiliates (i.e. FH/Canada, FH/UK), partner organization (i.e. KFHI and FH/Japan) and Field Offices to ensure we have sponsorship policies and practices to achieve excellence in sponsorship reporting.
• Through oversight of the Field Sponsorship Services team, ensure Field Offices are provided adequate training and support on both the processes and tools (i.e. WorldLink) to support Child Sponsorship reporting.
• Coordinate with IT and other stakeholders to ensure we have the processes, systems and tools to support and grow our global sponsorship efforts.
• In consultation with the International Operations units and Regional Offices, establish the annual sponsorship income budgets for each Field Office sponsorship program.
Represent the Development Operations unit in various working groups and task forces.
• Lend support to the International Operations unit for further development and refinement of our program models, M&E, and associated systems/processes by representing the global interests of child sponsorship and the organization’s private fund raising operations.
• Participate in various working groups (i.e. the Enterprise Resource Planning Team, Global Leadership Team, Sponsorship Strategy Team) as assigned or as needed to support the Development Operation unit priorities.
• Assist in other strategic planning or support activities as requested.
Ensure that Development Operations thinks and acts strategically at all times in alignment with FH’s organizational direction.
• In collaboration with the CDO, co-create the departmental strategy and performance targets.
• Develop annual work plans focusing on objectives and key results, aligned with the strategy and organizational targets.
• Make adjustments based on data and learning to maximize our ability to achieve our stated objectives.
• Ensure strategic and operational alignment across all Development Operations teams.
Promote, model and safeguard our Christian, biblically based, relational approach in all we do.
• Promote and support the organization’s understanding of and alignment with the Food for the Hungry Heartbeat throughout the department.
• Continue professional growth as a leader by offering absolute candor, seeking the input of others, admitting when mistakes are made, initiating reconciliation when wrongs are committed, and being accountable to others.
Ensure Development Operations has the right people, in the right positions, at the right time, doing the right things.
• Attract, acquire, retain, motivate and promote the right people.
• Ensure accountability, learning and development of the team.
• Make continual learning, personal growth, and professional development a constituent component of how we make decisions and investments and how we measure success.
Build and steward a “Heartbeat” culture, which is embraced and lived throughout the Development Operations teams.
• In collaboration with senior leadership, promote the mindsets, skillsets, and behaviors that make up a rewarding, empowering culture that allows staff to be the best version of themselves and that promotes shared success and mission impact.
• Ensure that our culture is consistently communicated, actively modeled, and intentionally measured across Development Operations teams.
• Promote a diverse, equitable and inclusive work place and environment.
• Promote, empower and reward a rigorous and performance based culture.
Leadership and Support
Provide leadership and support needed for all teams in the Development Operations unit to achieve excellence.
• Provide oversight and coordinate the activities and the business processes of all Donor Operations teams, in conjunction with IT, Finance or other relevant parties to ensure effective operations, processes and tools.
• Provide informal and formal feedback to direct reports in a timely manner including mid-year and annual reviews.
• Create and manage the Development Operations budget and ensure the same for all of the respective Donor Operations teams.
• Drive for efficiency, simplicity, clarity, action, and results.
• Significant years of related experience, with at least several years in a global organization.
• Bachelor's degree.
• Spiritual wellbeing: Demonstrated personal Christian commitment to serving those who are challenged by poverty and marginalization and in full agreement with Food for the Hungry’s Christian foundation and beliefs as expressed in our Heartbeat.
• Strategic Leadership: Demonstrated experience working in leadership positions and driving process improvements.
• Relational skills: Able to relate to, understand, appreciate and effectively communicate with people from different cultures, diverse backgrounds and perspectives and make them feel welcome, included and valued. Demonstrated appreciation for and familiarity with a relational style of work and management.
• Communication: Effective oral and written communication and presentation skills.
• Integrity: Ability to lead with integrity, candor, honesty and sensitivity.
• Wellbeing: Experience developing department resilience, employee engagement and wellbeing initiatives.
• Diversity and inclusion: Experience with promoting and working in a diverse, inclusive, cross-cultural environment.
• Organizational skills: Excellent organizational skills; ability to plan and coordinate the efficient flow of projects and processes.
• Analysis: Ability to define problems, analyze data, establish facts, and draw valid conclusions.
• Travel: Ability to travel up to 10% of time domestically and internationally, to fragile contexts, countries and/or locations.
Directly supervises all aspects of FH programming, public resource and private resource mobilization, and external affairs / public policy and advocacy. Carries out supervisory responsibilities in accordance with the organization’s policies and in compliance with all applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving issues, etc.
Food for the Hungry is committed to conducting its programs and operations in a manner that is safe for all beneficiaries it serves. It is FH's policy to create and proactively maintain an environment that prevents and deters any actions and omissions that put any beneficiaries, including children and the most vulnerable at risk. All personnel are expected to conduct themselves in a manner consistent with this commitment and obligation. Any violations of this policy could result in termination.