Supporter Relations Executive
Oxfam GB , United Kingdom
Salary: Starting from £21,610 gross per annum**
Oxfam is a global movement of people working together to end the injustice of poverty.**
Do you have a passion for delivering outstanding customer care?
Have you been described as someone who goes the extra mile to exceed customer expectations?
Are you a team player, committed to supporting your colleagues, who would ensure all our supporters receive a timely and top-quality response?
If the answer is yes, then we would like to hear from you.
As a Supporter Relations Executive, you will deepen supporters' engagement with Oxfam GB through the delivery of an inspiring supporter experience. You will use excellent communication skills and knowledge of Oxfam to respond to and engage with supporters and the public across multiple channels, including telephone, email, letters, live chat and social media. You will also champion the voice of supporters, and constantly seek opportunities to improve the overall supporter experience.
What we are looking for
Someone to join our incredible team to manage a varied workload in a fast-paced environment. You’ll need to be resilient and supportive of colleagues dealing with high volumes and complex enquiries. We require proven time management and organisational skills as you will be accountable for working to quality and response time targets.
You will also have excellent interpersonal skills, team working skills, and the ability to positively influence and motivate others.
This role will give you an opportunity to work with a group of social, friendly and passionate people for a charity that makes a real and lasting difference to the lives of millions of people around the world. We offer great development and opportunities through various talks, courses, workshops, qualifications, on the job training and events.
To help you continue to grow your passion and skill in Customer Service, for qualifying and interested candidates, we may be able to offer you Customer Service Apprenticeship as part of this role to.
Flexible working is key to building the Oxfam of the future, so we’re open to talking through the type of flexible arrangements which might work for you. This could include remote working options. Though we are supportive of the post holder working from home, when life returns to normal there may be times when we need you to join the team in the office too.
Our values and commitment to safeguarding
Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our are recruited to work for us.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. This role requires a basic DBS check.
Oxfam GB also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.
We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.