CARE USA, Amman, Jordan
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Job Summary

Job Description


CARE is an international NGO with local staff and community partners in more than 90 countries. We create local solutions to poverty and inequality and we seek dignity for everyone every day and during times of crisis. These solutions have a broad range, from clean water to access to education; from microfinance to ensuring that everyone has nutritious food; from agriculture and climate change to disaster response. CARE puts women and girls at the center of everything we do because they have proven to be the best hope for creating lasting change in the world. Our staff live where they work, which makes us effective at understanding the challenges they face. We’ve been doing this for over 70 years, since World War II. It started with the world’s first CARE Package® of food for the post-war hungry in Europe. Our work today is as important as ever, we believe that poverty and inequality are historic injustices that we can end within a generation, for good. If you share our core beliefs: poverty is an injustice; poverty is solvable; and together, we have the power to end it, join us.

CARE International (CI) is a global confederation of humanitarian and development non-governmental organizations working to reduce poverty and social injustice around the world. We are seeking a dynamic and experienced Country Director to lead CARE’s work in Syria. The Country Director (CD) is CARE International (CI)’s legal representative for CARE Syria Operations. S/he will lead CARE’s strategy and operations in that country towards CARE’s Vision, Mission and Focus.

Reporting to the Managing Deputy Regional Director - Syria Sub-region, the Country Director will provide effective leadership and management to CARE International (CI) staff and other stakeholders to undertake CARE International’s role in addressing poverty and injustice and providing humanitarian assistance consistent with CI’s Vision, Mission and Focus. The Country Director will be responsible for fulfilling the CI approved ‘Performance Standards of Country Offices’ and has overall responsibility and leadership to ensure the relevance, impact and cost-effectiveness of CARE International in Syria. S/he will provide strategic leadership and guidance to CARE’s regional teams delivering CARE’s programs inside Syria and from neighboring countries.

The Country Director for Syria will be responsible for leading CARE’s strategy and operations in Syria, with an emphasis on fulfilling CARE’s humanitarian mandate in line with the CI humanitarian strategy and CARE’s global vision and mission. The CD will continue the process of establishing a ‘CARE Syria’ country office in Syria that takes into account the already existing operations and programs being managed from the neighboring country hubs, identifying ways for greater harmonization and efficiencies towards a ‘whole of Inside Syria’ approach. The person in this role will be required to confidently drive for impact that benefits women and girls, address injustice and discrimination, and enhance the lives of poor and vulnerable communities.

The position encompasses the strategic leadership and overall responsibility for staff safety and well-being; program design, implementation, monitoring and evaluation; resource mobilization; program support systems, including overall financial management of office and programs; establishment of sufficient internal controls, including due diligence and risk management of CARE and partner activities; assessing program financial viability; enhancing staff and partner capacity; improving program quality and communications with donors, and other CARE International members. Overall, the Country Director will play a key role in assessing the viability of CARE’s operations both in the immediate as well as longer term with the aim of fulfilling CARE’s humanitarian mandate and to ensure CARE’s presence has a significant contribution to addressing the continuing humanitarian needs resulting from the crisis in Syria, as well as the opportunities for resilience-focused livelihoods interventions.

The position for the foreseeable future will be based in Amman, Jordan with 30-40% travel. This is an accompanied position, but if/when the position relocates inside Syria, it will become an unaccompanied position. Syria is an extremely complex operating environment. The current security rating is Extreme. We currently have staff operating inside Syria and we also do remote work through local partners. Thus, the CD will be required to espouse, at all times, the Safety and Security Principles of CARE and comply with Security Key Performance Indicators. The Country Director will need to be savvy in analysis and swift in action to ensure that staff, partners and resources are safe, and CARE’s identity and reputation is upheld at all times. The position is demanding and at times highly stressful requiring the CD to lead and manage in situation of high pressure and stress.

The Country Director, Syria will be accountable for competent operational and risk management of CARE’s programs in Syria and ensures that staff abide by the CARE’s safety guidelines and instructions. This includes the proper management, well-being and safety of CARE staff and the proper stewardship of CARE’s resources. S/he will model and ensure systematic practice of CARE’s core values – Transformation, Integrity, Diversity, Equality, Excellence.


  •  Build and maintain a strong, innovative senior leadership team
  •  Lead the design, implementation, and evolution of the Country Office (CO) strategic plan
  •  Oversee CO programming to advance CARE’s vision and mission, in line with CARE’s Program Strategy and standards for program quality
  •  Identify and secure program and project funding consistent with CI’s program strategy in Syria through CI Members, bilateral and multilateral donors and non-traditional sources
  •  Develop and enhance relationships, partnerships and networks between the CO, other parts of CARE and external organizations to maximize CARE’s impact on poverty and social justice
  • Ensure that CI in Syria maintains a high level of preparedness to respond to humanitarian emergencies and responds effectively to emergencies as required. Safety and security management
  •  Direct the mobilization, management, and accounting of all resources in the CO
  •  Oversee the management and development of CO human resources to ensure a diverse, skilled, and productive workforce
  •  Promote staff development and the maximization of local talent, through coaching and mentoring, talent management, succession planning and active Career development
  •  Ensure CARE’s stance on Protection, Sexual, Harassment Exploitation and Abuse [PSHEA] is monitored and adhered to by both staff and our Partners and individuals/organizations held accountable for violation
  • Qualifications:
  •  Bachelor’s Degree in Social Sciences, Political Sciences, International Relations, Humanitarian and International Cooperation or related field
  •  Minimum of ten years of senior managerial experience in international development and humanitarian assistance
  •  At least five years of successful experience at senior management in contexts close to or similar to Syria desired
  •  Demonstrated use of positive coping strategies in stressful environments and a good appreciation of security protocol relevant to such contexts
  •  Strategic and Operational Management
  •  Demonstrated experience in leading strategic and operational planning and analysis
  • Demonstrated management skills in a complex international setting
  •  People/Relationship Management
  •  Demonstrated self-awareness, leadership, and interpersonal skills
  •  Experience supervising and developing a multi-disciplinary team in a cross-cultural setting
  •  Excellent resource mobilization skills
  •  Experience and skills in leading organizational change processes
  •  Solid understand and extensive experience with financial management as demonstrated by the ability to:
  •  Manage a complex budget
  •  Ensure donor compliance and reporting
  •  Ability to establish a learning culture within the CO and to facilitate knowledge sharing across CARE
  •  Proven experience developing and managing various forms of external partnerships
  •  Strong representation, influencing and negotiation skills.
  •  Fluent in English (speaking, reading and writing)
  •  Fluency in Arabic language desired
  •  Experience working in MENA Region desired