Product Manager

IRC , New York, United States
 IRC  logo
Job Summary

Job Description

The International Rescue Committee responds to the world’s worst humanitarian crises and helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover and gain control of their future. In more than 40 countries and in 26 U.S. cities, our dedicated teams provide clean water, shelter, health care, education and empowerment support to refugees and displaced people.

Technology and Operations supports the organization’s work by providing reliable and scalable solutions for the IRC’s offices around the world, including many technologically challenging locations.

The Data Insights, Systems, and Architecture team at IRC is responsible for the design and delivery of data and technology solutions at the IRC. Out team sets the standard for high-impact results by establishing and cultivating relationships across the organization, driving continuous improvement, and delivering value through the implementation of high-quality, strategic data programs. This is a highly visible role with the ability to achieve significant impact. If you want to make a difference in our organization and the world, we want to talk with you.

Major Responsibilities:

Technical Product Management

• Drive aspects of planning and execution of project activities for products including analysis, specifications, planning, stakeholder engagement, risk mitigation, communications, budgeting and reporting

• Document business goals, business requirements, technical requirements, and technical specifications

• Plan, execute, deliver user-focused solutions by effectively coordinating with technical and non-technical staff and consultants

• Work with a variety of stakeholders to establish business needs

• Write stories for product development

• Develop business cases by interacting with stakeholders from multiple, globally distributed business units

• Build productive relationships with users and business owners

Data Analysis

• Collect and interpret data

• Analyze results

• Identifying patterns and trends in data sets

• Report the results back

• Defining new data collection and analysis processes


• Communicate regularly and proactively with project teams, internal and external stakeholders, and leadership

• Create presentations on products, programs, and process

Capacity Building and Support

• Develop training materials

• Deliver training

• Troubleshoot and investigate issues


Demonstrated Skills and Competencies:

• Ability to bring structure to unstructured situations

• Ability to communicate clearly and effectively

• Ability to empathize with users to effectively advocate and drive solutions

• Ability to take initiative and be innovative – bias for action and ownership

• Ability lead and facilitate effectively in self organizing teams

• Ability to communicate tradeoffs

• Ability to organize information

• Ability to manage time

• Analytical mind with a problem-solving aptitude

• Excellent written and verbal communication skills

• Ability to work effectively with remote teammates and users

Education: BSc/BA in Computer Science, Economics, Public Health, Engineering or other relevant field

Language Skills: English required

Preferred experience & skills:

• 2 - 3 years of professional experience

• Background in humanitarian or development programming

• French language

Working Environment: Standard office work environment

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

IRC et les employés de IRC doivent adhérer aux valeurs et principes contenus dans le IRC WAY (normes de conduite professionnelle). Ce sont l’Intégrité, le Service, et la Responsabilité. En conformité avec ces valeurs, IRC opère et fait respecter les politiques sur la protection des bénéficiaires contre l’exploitation et les abus, la protection de l’enfant, le harcèlement sur les lieux de travail, l’intégrité financière, et les représailles.