Protection Coordinator - Afghanistan

INTERSOS , Kabul, Afghanistan
Job Summary

Job Description

INTERSOS is an independent humanitarian organization that assists the victims of natural disasters, armed conflicts and exclusion. Its activities are based on the principles of solidarity, justice, human dignity, equality of rights and opportunities, respect for diversity and coexistence, paying special attention to the most vulnerable people.

Terms of reference

job Title: Protection Coordinator

Code: SR-28-1532

Duty station: Kabul and Kandahar (with possible visits to other provinces)

Starting date: 01/02/2021

Contract duration: 6 months, renewable

Reporting to: Head of Mission (hierarchically), Programme protection advisor (Functionally)

Supervision of: Functional supervision of Protection teams

Dependents: n/a

General context of the project

INTERSOS’ humanitarian response strategy for Afghanistan focuses on the emergency needs of the conflict-affected population, with a particular focus on women, children and GBV survivors in vulnerable/isolated host communities. INTERSOS’ humanitarian response model is based on an integrated multi-sector approach, opting for community-based strategies. INTERSOS focuses particularly on community engagement and acceptance; gender and protection mainstreaming, putting the beneficiaries at the center of the operations; emergency programming while ensuring positive impact beyond implementation, aimed at recovery, rehabilitation and capacity building where needed and possible; PHC with full integration of management of malnutrition and reproductive health care services.. The current programme operates in Kabul, Kandahar and Zabul provinces. The target population is selected based on needs and not on status and the main sectors of intervention are protection (prevention and response through case management for cases of Gender-Based Violence - GBV, Child Protection - CP and People with Specific Needs - PSN, including cash for protection); integrated health and nutrition programming (static and mobile services) with support to existing health facilities; WaSH.

General purpose of the position

The Protection Coordinator ensures coordination of protection programming in the mission with the aim to achieve a maximum quality and delivery of the different components of the INTERSOS protection programme. Furthermore, the protection coordinator provides technical inputs to the protection strategy and programme development at Mission level.

Main responsibilities and tasks

Program Coordination and Support

  • Revise and develop the protection tools in use in the mission;
  • Develop and consolidate internal and external functional and effective referral and coordination mechanisms;
  • Developing SOPs and guidelines for the implementation of Protection Programming for INTERSOS Mission of Afghanistan;
  • Ensure that the work of protection staff is harmonized according to internal SOPs and interagency guidelines;
  • Revise tools and topics for FGDs (Focus Group Discussions) and material for awareness,
  • information and/or sensitization sessions in coordination with Protection Activity Managers and Project Manager;
  • Organize meetings with the protection Staff (PMs and Protection AM) on a regular basis, in order to discuss priorities for the next period, challenges, protection trends, sharing information, experiences and suggestions between programs
  • Participate in monitoring missions in the field ;
  • Provide technical support to the Protection AM in elaborating monthly reports when needed;
  • Contribute to the INTERSOS Protection Strategy for 2019 / 2020.
  • Ensure the proper storage of sensitive data through the correct use of internal databases and case monitoring tools
  • Ensure to put in place a quality complaint mechanism and conduct a beneficiary satisfaction survey at the end of the project implementation to measure the impact of the activities and adapt the program to better meet the needs and respond to the gaps for assistance in the project target areas.

Management and supervision

  • Review work plans of Protection AMs and define priorities together with Project Manager;
  • Review PAT of Protection components, focusing on target planned VS actual achievements. Identify challenges and sit with the PMs in order to find solution
  • Upon completion by the Project Managers, review and provide feedback on IRP for Protection AMs.
  • In coordination and consultation with PM, to complete the recruitment and selection of the protection project national staff

Capacity Building

  • In coordination with the Project Managers and Protection AMs, identify individual training needs and ensure access to professional development opportunities and resources appropriate to their skill gaps/needs;
  • Train all relevant protection staff (Case Workers and CW Team Leaders, Lawyers, Psychologists, etc.) in protection topics including protection and humanitarian principles, GBV and CP basic principles, case management for PWSNs and PSS;
  • Develop training material for different trainings to share within the protection staff and other partners;
  • Develop capacity-building programmes for local actors – if any (including partner NGOs and relevant local service providers) on GBV and CP basic principles, case management and data protection.

Case Management Monitoring

  • Develop internal SOPs on case management and ensure they are applied in the field, updating/ revising them based on the needs;
  • Ensure case management minimum standards are respected in all steps of case management;
  • Advise the Protection AMs, Case Workers and CWTL and Psychologists as needed (complex cases);
  • Ensure appropriate Information Management Systems are in place;
  • Realize case audits (in collaboration with the Case Workers Team Leaders and Protection AMs) to evaluate the quality of services provision;
  • Coordinate with other relevant actors within the case management support to ensure comprehensive assistance;
  • Encourage local coping mechanisms and community self-reliant processes;
  • Develop periodic General Protection, GBV and CP trend analysis.

Psychosocial Support Activities

  • Monitor and evaluate the implementation of psychosocial support activities;
  • Support the development and ensure the roll out of internal PSS toolkits;

Protection Mainstreaming

  • Ensure GBV and CP mainstreaming in each new project or programme proposal;
  • Ensure collection of disaggregated data for reporting and analysis purposes.

External Coordination and Representation

  • Establish and maintain effective working relationships with key stakeholders including donors, partners, government actors and other relevant actors, international or national, humanitarian or institutional;
  • Represent INTERSOS in main Protection, GBV and CPiE coordination fora (including related strategic advisory groups and task forces) at national and provincial level together with the Protection AMs ensuring INTERSOS is represented in all coordination meetings;
  • Ensure key protection field concerns are brought to relevant stakeholders;
  • Brief relevant staff on the discussions held during the Working Group and Cluster meetings.Contribute to monitoring programme implementation and quality;
  • Undertake regular field visits (if / where possible) to provide technical guidance and supervision, as well as continuously monitor the progress of the case management and referral activities;
  • Contribute to the production of high-quality donor reports and other materials as required;
  • Support the development of new project/programme proposals through technical inputs to and feedback about the project/programme methodology.

Required profile and experience


  • Master's Degree in relevant field (Social Sciences / Social Work / International Development) or other fields related to social development or humanitarian work

Professional Experience

  • 5 years of professional experience in Protection related sectors of which at least 3 years at Senior management level.
  • 5 years of Managing and Implementing Protection Projects with at least 2 years in a Technical Support / Advisory role
  • Minimum 2 years of Practical experience in delivering Child Protection / GBV focussed interventions at field level to beneficiaries
  • Excellent writing, reporting and communication skills.
  • Proven experience of managing staff with cultural diversity, with experience of local recruitment and remote management

Professional Requirements

  • Strong theoretical, technical and practical knowledge and experience in all areas of protection, namely Child protection, GBV, Case Management, PSS and Protection Monitoring
  • Excellent understanding of all Global Standards and Guidelines relating to Protection of children and Adults (IASC, CPMS, ADCAP)
  • Excellent Monitoring and Evaluation skills with the ability to develop tools, collect data and Analyse trends
  • Strong diplomatic skills to coordinate and work with various Stakeholders, Donors and the Cluster system
  • Experience of working in complex emergency setting involving protracted crisis and internal displacement
  • Very good knowledge of Microsoft Office (including MS Word, Excel, Power-point or other presentation software, Outlook and Skype)
  • Readiness to commit and adhere to the values, mission and vision of INTERSOS **


  • Excellent written and spoken English

Personal Requirements

  • Responsive, motivated, good communicator flexibility to respond to changing nature of humanitarian context and operational difficulties
  • Ability to communicate openly and maintain good relationship within the team, government and other local authorities, donor, and other stake holders
  • Willingness to take responsibility
  • Ability to cope with stress, and live in environment with very basic living condition
  • Strong team spirit and ability to work in an intercultural environment
  • Attention to detail and structured way of approaching tasks (well organized), and to plan ahead and result oriented (pro-active)
  • Able to ensure quick quality delivery in stressful environment (stress-resilient)
  • Ability to adhere to deadlines and respect line management
  • Practical and problem-solver