Protection Officer - Yemen

Job Summary

Job Description

Protection Officer – Yemen

INTERSOS is an independent humanitarian organization that assists the victims of natural disasters, armed conflicts and exclusion. Its activities are based on the principles of solidarity, justice, human dignity, equality of rights and opportunities, respect for diversity and coexistence, paying special attention to the most vulnerable people.

Terms of reference

job Title: Protection Officer

Code: SR-35-1571

Duty station: 25% Sana’a and Aden and 50% Ibb and 25% Al-Turbah

Starting date: 01/12/2020

Contract duration: 10 months (renewable)

Reporting to: Project Manager – OFDA (Hierarchical manager), Protection Coordinator (Technical manager)

Supervision of: Technical of all protection staff working under this project.

General context of the project

Yemen's war shows no immediate signs of abating. Yemen announced its first case of the COVID-19 respiratory disease on 10 April 2020, as aid organizations warned the country's health system, which has all but collapsed since the conflict broke out in 2014, is ill-equipped to handle the crisis. The coronavirus is clearly present in Yemen, but with little testing and limited transparent disclosure on the actual identified cases. It is clear that a COVID-19 outbreak among an acutely malnourished population will have catastrophic consequences. Among the most vulnerable people to the virus at this time are the displaced families who have fled their homes over the years of fighting, with many of them now living in makeshift camps which struggle to access basic services. In many IDP sites there is no water available and sanitation condition are very bad; while we are at the beginning again of cholera season.

The proposed project aims at an integrated multi-sector response (nutrition, protection, livelihoods (ERMS) and WASH sectors) within Ibb and Taiz governorates, further building on the achievement of the previous OFDA funded actions, enlarging the geographical coverage area in order to address specific gaps and needs, covering Dhi-Sufal and Sayyani districts in Ibb governorate (under de-facto authorities control) and Al-Shamaytain and Ma’afer districts in South Taiz, further newly adding, Al-Qahira and Al-Mudhaffar districts in Taiz city (these last 4 districts are under IRG control).

General purpose of the position

  •  Training/Capacity building on case management for project staff
  •  Train other teams like WASH and nutrition on protection mainstreaming
  •  Review/develop SOPs for case management, referral pathways
  •  Support in report writing, data analysis and provide protection trend analysis
  •  Coach/support project staff in using case management and reporting tools

Main responsibilities and tasks

  •  Update SoP and formats in collaboration with protection coordinator for case management.
  •  Capacity building for the staff on case management for CP/women protection/PwSN; developing regular capacity building plans for the protection staff with the support of the protection coordinator aimed to strengthen the project team’s capacity to meet protection and gender minimum standards.
  •  Train and coach the key protection staff on management of community-based protection activities.
  •  Train other teams like WASH and nutrition on protection mainstreaming
  •  Develop a standard training package: basic training package (general protection, protection mainstreaming, case management principles and steps, CP, women protection, PSFA) for all project staff
  •  Mentoring for staff on protection technical aspects and databases filling and use and adherence to data protection protocols.
  •  Coach/supporting the team in using reporting and case management (BIA, BID, Intake forms, etc.)
  •  Tools in informed manner, aimed to increase quality and consistency of data collection and assessment; to guide the team towards enhancing the quality of the information (to prepare to use for advocacy, reporting, case assessment etc.)
  •  Provide oNGOing protection analysis (including aspects of conflict analysis, gender, and risk management) and lessons from project experience to inform the project manager and protection coordinator, and program coordinator and head of mission in improved program development, implementation and policy/advocacy work.
  •  Support the analysis and reporting process of the collected data (case management).
  •  Review Case Management lists put forward on monthly basis for cash assistance.
  •  Review case management intake forms to ensure quality & completes and monitor case follow-up systems in place post referrals (internal and external).
  •  Conduct field monitoring and ensure that data protection procedures and processes are followed by Protection and other INTERSOS staff involved in handling confidential data.
  •  Ensure review and solid roll out of hotlines services and complaint-feedback mechanism.
  •  Participate in partner and technical meetings.
  •  Represent INTERSOS with donor on specific protection programming related issues.
  •  Support PM in monthly report production for OFDA
  •  Support PM in supervision of the monthly uploading of activity info data set - randomly cross check the data
  •  Support PM in the delivery of quarterly progress reports
  •  Draft and edit protection trend analysis based on data coming from project activity implementation (every 6 months – mid-year and end of year)**

Required profile and experience

  •  MA in social sciences, law or related field
  •  Minimum 3 years relevant working experience in protection programming, including for IDPs
  •  Prior experience working with OFDA funded projects
  •  Demonstrated experience in staff coaching and training
  •  Strong experience with case management
  •  Prior experience in working in complex emergency setting, involving displacement and armed conflict
  •  Strong experience in working with community-based protection mechanism
  •  Experience working in the Middle East
  •  Excellent analytical skills, observation and analysis capacity
  •  Able to ensure quick quality delivery in stressful environment
  •  Excellent ability to establish inter-personal relations and good negotiation skills
  •  Good knowledge of MS Office (Word, Excel, Outlook) and other relevant software
  •  Readiness to commit and adhere to the values, mission and vision of INTERSOS
  •  Excellent written and spoken English
  •  Native Arabic speaker would be a strong asset (incl. read and write)
  •  Strong team spirit, comfortable in a multi-cultural environment
  •  Strategic vision and planning
  •  Teamwork
  •  Ability to work and adapt in different environments
  •  Very strong interpersonal skills: strong communication and diplomatic skills
  •  Practical and problem-solver