Protection Officer – Yemen

INTERSOS , 'Adan, Yemen
Job Summary

Job Description

INTERSOS is an independent humanitarian organization that assists the victims of natural disasters, armed conflicts and exclusion. Its activities are based on the principles of solidarity, justice, human dignity, equality of rights and opportunities, respect for diversity and coexistence, paying special attention to the most vulnerable people.

Terms of reference

job Title: Protection Officer - Protection of Refugees and Asylum seekers

Code: SR-35-1421

Duty station: Aden, Yemen; Roving Aden (Basateen), Lahj (Kharaz) and Hadramout (Mukalla)

Starting date: 01/12/2020

Contract duration: 31 January 2021 (renewable)

Reporting to: Refugees Project Manager (overall – day to day) Protection Coordinator (protection specific) & Program coordinator (programmatic general)

Supervision of: N/A

Dependents: N/A

General context of the project

The project "Enhancing protection and assistance to refugees and asylum seekers in the Southern Region - Yemen” will provide refugees and asylum seekers in South Yemen, with a comprehensive protection assistance package to respond to their most urgent protection needs, in addition to help them to realize voluntary return for Somali refugees.

The proposed intervention aims to improve the protection of and strengthen the self-reliance of refugees and asylum seekers by facilitating access to basic services and targeted assistance in 3 major areas – Basateen, Aden governorate; Kharaz Camp, Lahj governorate and Mukalla/Sayoun, Hadramout governorate with monitoring activities in Al-Dhale’a, Abyan, Shabwa, Taiz and Al-Mahra.

6 rights groups are targeted by the project: Basic Needs and Essential Services, Community Empowerment and Self-Reliance, Fair Protection Processes and Documentation, Favourable Protection Environment, Security from Violence and Exploitation and Durable Solutions. Services provided to the most vulnerable PoC will include case management for SGBV, PwSN and CP, referral (in and out) to specialized services such as psychosocial counselling, legal assistance, material and/or cash assistance, and educational activities. Moreover, the project will seek to strengthen and expand community mobilisation, encourage and support refugee documentation and registration, continued detention monitoring and lastly also support refugees to exercise their right return through an assisted spontaneous return program (ASRP) component.

Intended impact:

  • Enhance the access of PoC to protection mechanisms available in the country through Information campaigns and specific thematic surveys, implementation of systematic protection monitoring, through static and mobile protection monitoring or outreach teams and referral for protection services
  • Provide direct assistance to vulnerable PoC through a comprehensive case management package for PwSN, SGBV survivors and child protection cases (CP)
  • Identification and issuance of vulnerable refugees and asylum seekers for cash grant support.
  • Ensure systematic monitoring of detention centers and detention conditions to assure freedom of movement for refugees and access to juridical assistance for detainees or PoC at risk of detention
  • Livelihood opportunities for refugees who are recipients of cash grants: promote self-reliance of PoC by facilitating the enrolment of refugees into long-term and short-term formal technical and vocational training for refugee youth, and providing soft skill sessions for SGBV survivors and PwSN aimed at greater community (re)integration and reduced vulnerability
  • Ensure to strengthen and expand community mobilization by working with refugee and asylum seeker communities to ensure refugees’ and asylum seekers’ participation and community-based approach
  • Increase level and quality of civil registration and civil status documentation of PoC
  • Enhance refugees’ access to durable solutions, to exercise their right return through assisted spontaneous return (ASR)

General purpose of the position

The main activities will be:

  • Training/Capacity building on case management and protection monitoring for project staff
  • Review/develop SOPs for case management, referral pathways and protection monitoring.
  • Support in report writing, data analysis and provide protection trend analysis.
  • Coach/support project staff in using case management and reporting tools.

Main responsibilities and tasks

  • Update SoP and formats in collaboration with UNCHR protection unit for case management and protection monitoring.
  • Capacity building for the staff on case management and protection monitoring for the following categories: CP/SGBV/PwSN.
  • Train and coach the key protection staff on management of community-based protection activities.
  • Develop a standard training package: basic training package (general protection, protection mainstreaming, case management principles and steps, CP, GBV, PSFA) for all project staff
  • Strengthen the project team’s capacity to meet protection and gender minimum standards.
  • Mentoring for staff on protection technical aspects and databases filling and use and adherence to data protection protocols.
  • Coach/supporting the team in using reporting and case management (BIA, BID, GBV Intake forms, etc.)
  • Tools in informed manner, aimed to increase quality and consistency of data collection and assessment; to guide the team towards enhancing the quality of the information (to prepare to use for advocacy, reporting, case assessment etc.)
  • Provide oNGOing protection analysis (including aspects of conflict analysis, gender, and risk management) and lessons from project experience to inform the project manager and protection coordinator, and program coordinator and head of mission in improved program development, implementation and policy/advocacy work.
  • Support the analysis and reporting process of the collected data (both case management and protection monitoring).
  • Review Case Management lists put forward on a monthly basis for cash assistance.
  • Review case management intake forms to ensure quality & complete and monitor case follow-up systems in place post referrals (internal and external).
  • Conduct field monitoring and ensure that data protection procedures and processes are followed by Protection and other INTERSOS staff involved in handling confidential data.
  • Ensure review and solid rollout of hotlines services and complaint-feedback mechanism.
  • Participate in partner and technical meetings related to refugee/asylum seekers.
  • Participate in mixed migration working group and mixed cluster in South.
  • Represent INTERSOS with donor on specific protection programming related issues.
  • Support PM in monthly report production for UNHCR
  • Support PM in the supervision of the monthly uploading of activity info data set - randomly cross-check the data
  • Support PM in the delivery of quarterly progress reports
  • Coach/supervise protection monitor coordinator in the delivery of monthly report and provide for final editing of the monthly protection monitoring reports
  • Draft and edit protection trend analysis based on data coming from project activity implementation (every 6 months – mid-year and end of the year)

Required profile and experience


  • MA in social sciences, law or related field

Professional Experience

  • Minimum 3 years of relevant working experience in protection programming, including for refugees
  • Prior experience working with UNHCR funded projects
  • Demonstrated experience in staff coaching and training
  • Strong experience with case management
  • Experience in protection monitoring is an asset
  • Prior experience in working in a complex emergency setting, involving displacement and armed conflict.
  • Strong experience in working with community-based protection mechanism.

Professional Requirements

  • Good knowledge of MS Office (Word, Excel, Outlook) and other relevant software
  • Experienced in working with SMART tools (ODK and/or Kobo)
  • Strong experience with case management
  • Experience in protection monitoring is an asset
  • Strong experience in working with community-based protection mechanism.


  • Excellent written and spoken English
  • Arabic would be asset (read and write)

Personal Requirements

  • Excellent analytical skills, observation and analysis capacity
  • Able to ensure quick quality delivery in stressful environment
  • Very strong interpersonal skills: strong communication and diplomatic skills
  • Practical and problem-solver
  • Excellent ability to establish interpersonal relations and good negotiation skills
  • Strong team spirit, comfortable in a multi-cultural environment
  • Strategic vision and planning
  • Teamwork
  • Ability to work and adapt in different environments
  • Readiness to commit and adhere to the values, mission and vision of INTERSOS.